Content Strategy & Operations Training Course

Successfully plan, create and deliver your online content

Course Details & Enrolment

Course Details
This course can be delivered to teams at your business or organisation.	Enquire Now
*Course length:* 1 day (9.30am - 5.00pm) includes digital copies of materials and certification

Please note: Our training courses are now available either in-person or online.

Benefits

Following this Content Strategy course, you will understand:

How to prioritise and plan content, so projects start, progress and conclude more effectively
How content strategy deploys alongside existing disciplines
The integration of content strategy and content operations
How to adopt a strategic and planned approach to successful content delivery
The skills and resources required to deliver and manage a content strategy
What a good content strategy and content operations structures looks like
Key content tools and processes

All attendees receive an attendance certificate, digital copies of course material and four weeks post course support online.

Course Overview

Content strategy and operations address the increasingly complex demands that organisations place on the creation, delivery, management and measurement of content across web and social media platforms.

With content and its marketing sitting at the heart of customer acquisition and retention, its importance cannot be underestimated.

Content strategy and operations skills, tools and processes blend established disciplines – such as communications and editorial planning, marketing and content - with newer disciplines including: digital workflow management and authoring, behavioural insight and analytics. It also encompasses organisational management and strategic planning.

Delivered by ex-Googler Carolina Vicente, this Content Strategy training course will help organisations understand how content strategy and content operations work, their positive impact, and how and why it needs to be deployed across any business or organisation.

Course Programme

Introducing Content Strategy & Operations

Why content strategy and content operations are essential business skills
Building content strategy and operations into your existing disciplines and workload
The changing nature of content - not just what, but where and how
How mobiles and tablets have transformed audiences and the content they want (need)
Responsive content vs. adaptive content - is your organisation responding and adapting enough?
GDPR - what the data protection changes mean for digital content strategy

Evolving Your Content Strategy

What type of content organisation are you?
Who in the organisation is (should be) responsible for content
Getting buy-in - from C-suite to subject-matter experts
Audience and content behaviours on different devices
Adapting existing skills to the needs of a mobile marketplace
Future-proofing - how do you keep up with the ever faster pace of change?

When Content Goes Bad

Business risks and missed opportunities
When and how organisations get it wrong

What Great Content Planning Looks Like

Case studies and best practices
Breaking down the components of content strategy: planning, creating and maintaining
Templates for preparing supporting strategy documentation - for use, not the bookshelf
Evaluating what you already have and what you need - the content itself, and the skills and resources you need to deploy it effectively
Qualitative and quantitative auditing
Sector and competitor analysis
Audience definition, needs and expectations
Measurement and metrics: understanding business goals and interpreting the data for your organisation
Content marketing as an effective component within content strategy

The Content: How It Works and Moves

Understanding the device revolution - touch, size and context
Planning for the content revolution - moving beyond words and pictures
Planning for the changing nature of social and search
Measuring effectiveness: the right success and performance measures (and a word or two about the wrong ones)

Audience

Emarketeers' Content Strategy & Operations training course will suit anyone with direct or evolving responsibility for producing, managing or overseeing content, with particular emphasis on online projects. It is relevant to client or agency teams and includes: marketers, copywriters, web managers, publishers, customer service managers, editors, PR and media professionals.

Trainer

The Content Strategy & Operations training course will be led by Carolina Vicente.

Carolina has 18 years' marketing and content leadership experience across a number of geographies and B2B/D2C and B2B2C companies, and is a specialist in driving growth through multi-channel digital strategies.

She is a well-known and respected industry thought-leader and ex-Googler, speaking regularly at industry events, particularly those supporting sustainable innovation through digital technology.

What people say

Engaging, relevant and informative!

Amy Hutson, Content and Marketing Officer
East Sussex County Council

Great course! Would recommend it highly. The course content was engaging and thought provoking, and the trainer clearly had substantial real-world industry experience to draw on when answering our questions.

Dan Rawlings, Web & Intranet Editor
East Sussex County Council

I found the Digital Content Strategy course stimulating and highly relevant. Anne's presentation was excellent - excellent and intelligent.

Tina James, Brand Content and Communications Manager
Alexandra (MWUK Ltd)

The course was delivered in a very professional way. Excellent venue and atmosphere. The pace was adapted to all participants and the content was useful and interesting. A lot of study cases and examples made the theory easy to be implemented in practice later on. Very motivating and enriching course!

Malgorzata Stabinska, Internal Communications Officer
Nissan Europe

A well-run course, that was highly efficient, and helped me establish a content strategy fit for all my clients! I came out understanding how to develop team morale when creating and seeing through content projects! Not to mention, Anne was fabulous!

Tamir Davies , Content Manager
Reboot Online

A great course that helped me sharpen and consolidate my content planning skills, and inspired me to work differently with my clients.

Katrina Strathearn, Writer, editor and content planner
Veracity Content

Anne was very informative and had the great ability of jumping into those topics that we really wanted to concentrate on. Recommended!

Duncan Hendy, Content Strategy Manager
Kentico

Such a great course, well taught and engaging. I'm looking forward to putting into practise what I learnt on the course. Anne was a great tutor as well! Would highly recommend this to others.

Lottie Moore, Channels Officer
Essex County Council

It was great to talk about such a niche area with a number of other experts in the field, learning that our troubles are shared and that there are a number of ways to work on them.

Siobhan Cameron, Website Content Manager
IG

Great course. Learnt lots! It was an intimate and relaxing learning environment. Tutor was incredibly knowledgeable.

Nancy Sardari-Kermani, Head of Communications
University of Hertfordshire

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