AI-based automation is rapidly moving from specialist teams into everyday business operations. Leaders and delivery teams are increasingly expected to identify where automation can remove friction, reduce cost, improve quality, and free up human time for higher-value work. This course is designed to demystify AI automation, focusing not on hype or tools, but on practical decision-making and planning that works in real organisations.

The workshop takes a technology-agnostic approach, helping participants understand what AI automation actually means in a business context, how it differs from traditional automation, and where it is most appropriate to apply. Rather than teaching a specific platform, the course equips attendees with a structured way of thinking about processes, data, risk, and value, enabling them to work confidently with internal teams, suppliers, or external partners.

Through a mix of short taught sections and guided exercises, participants will learn how to map existing processes, identify automation opportunities, and assess feasibility. Particular emphasis is placed on practical considerations such as data readiness, integration with existing systems, governance, and responsible use.

By the end of the session, attendees will have shortlisted realistic automation ideas relevant to their own organisation and produced a simple pilot plan. This ensures they leave not only with knowledge, but with tangible outputs they can take forward into planning, procurement, or internal delivery discussions.