Home » Who we are » FAQs

FAQs

  1. How will you make sure the training course will suit my level of experience?
  2. Where do the training courses take place?
  3. Will in-house training focus on my particular needs?
  4. Do you provide post training support?
  5. How do I pay for training courses?
  6. Do you discount courses?
  7. Can you supply references?
  8. Can you tailor make in-house training?
  9. What course material do you provide?
  10. Do you provide one on one training?
  11. Do your courses contribute to CPD hours?
  12. Do you offer professional certification?

How will you make sure the training course will suit my level of experience?

For public courses, we publish a section entitled "audience" on each public training course, that should help clarify the suitability of that particular course. If we have doubts that a delegate is not suited to a particular course, we will contact that person for an inital discussion to ascertain his/her expectations and skill levels. 

For in-house training, we try to assess the skill levels of all attendees to ensure that the course content and pace is suitable. This can be carried out using a questionnaire or by interviews. 

Back to top

Where do the training courses take place?

We offer public training courses in London, Manchester and Newcastle at various venues. Take a look at our current list of training venues.

For in-house training, we deliver courses across the UK and abroad, either at your offices, or your preferred location.

Back to top

Will in-house training focus on my particular needs?

Yes very much so. This is primarily the difference between in-house training and public training courses. With in-house training, we focus the entire course on the group skills and learning objectives, rather than producing a generic course that doesn't really answer your particular needs.

Back to top

Do you provide post training support?

Yes. For all courses, we offer 4 weeks post course support/Q&A online, and via our LinkedIn community. We also offer structured support in the form of mentoring, which can be arranged on an ad hoc basis following each course. We are also happy to provide refresher or follow-up courses to ensure that learned skills have been put into practice. 

Back to top

How do I pay for training courses?

For bookings made by companies or other institutions, we can either issue an invoice, or payment can be made by credit or debit card online or over the phone. Sole traders or freelancers are required to pay by credit or debit card prior to the course. Payment method can be selected when booking online.

Back to top

Do you discount courses?

Yes. Early booking discounts are regularly available on most courses. These are published online. We also offer discounts for charities and group bookings. To claim your discount it's best to call us.

Back to top

Can you supply references?

Yes we can put you in touch with clients who have attended our training courses and who can give impartial feedback. Or take a look at some of our testimonials.

Back to top

Can you tailor make in-house training?

Absolutely, we train hundreds of brands each year, in-house (at their offices). We often get asked if we can tailor-make an existing course to a specific brief - or combine elements from two courses. Where possible we will try to put together a training package to suit your needs. It is probably best to contact us, so that we can better understand your exact requirements.

Back to top

What course material do you provide?

For all of our courses we distribute digital copies of course material to each attendee. In some specific cases, we will also distribute printed workbooks and reference material as leave-behinds.

Back to top

Do you provide one on one training?

Yes. If you can't attend one of our public courses or would prefer one on one training, for some courses we can supply a digital copy the course material followed by a one hour call or Google Hangout (video call) at your convenience. It's best to get in touch with us and we can discuss options available.

 

Back to top

Do your courses contribute to CPD hours?

At Emarketeers we recognise the importance of continuing professional development (CPD). Each of our courses publishes a total number of CPD hours gained by attending. The CPD hours are then published on an attendance certificate given to every attendee on completion of the course.

Back to top

Do you offer professional certification?

Yes absolutely. We appreciate the importance of professional accreditation and development. We train more than 1,700 organisations per year, and as an industry recognised brand, our certification demonstrates improved individual competence and skills in the key digital areas. You can see further details on our professional certification page.

Back to top

X

Sign-up to receive course updates, offers and news every month