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Home > Training Courses > Twitter for Business

Twitter for Business Training Course

Learn to use Twitter like a pro!

Course details  
Please note: This course is currently only available in-house

With over 300 thousand new daily visitors and over 175 million Tweets a day, in the last two years Twitter has become a mainstream communications platform and is now considered to be a critical business tool.

But what does it mean for you and your business specifically? How do you sort the hype from the reality? Where do you begin? How can it be used? And what things do you need to consider to use Twitter strategically?

This revealing one day course will mix together theory, hands-on exercises and discussion to get you quickly and confidently up to speed with using Twitter in a business context.

Course Programme

Getting started

  • Setting up your account and strategies around personal and corporate branding
  • Followers and following – how to find people, best practices in growing your followers
  • Tips on what to write, frequency and the tone to use
  • Adding links, photos and using URL shorteners
  • Lists – what are they, and how can they be useful?
  • How to reply to tweets and contact followers privately
  • Getting to know the lingo and etiquette – @, DM, RT, hashtags
  • Using search and why it’s important for businesses

Using Twitter on your mobile or desktop

  • Introduction to desktop and mobile applications
  • Real-time search – and applications for use

Integrating other media into your tweets

  • Sharing photos, video and audio content
  • Tools to simplify content sharing

Case studies

  • How are different businesses and brands (large and small) using Twitter to help them in their business?
  • Who's got it right, who’s got it wrong?

Understanding and measuring your brand presence

  • How to monitor conversations related to your brand(s)
  • Tools to measure and understand your impact within Twitter

Creating a company Twitter strategy

  • Discussion and brain-storming how Twitter could be useful for your organisation - going beyond marketing
  • Who in your company should be representing your brand and areas of business
  • Guidelines for operating a brand Twitter feed
  • Guidelines for employees
  • A Twitter strategy example template

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Following this training course, you will be able to:

  • Consider how Twitter can benefit you or your organisation
  • Use correct terminology and etiquette when tweeting
  • Assess good and bad practices when using Twitter
  • Monitor buzz and conversations
  • Grow your list of Twitter followers
  • Create a corporate-wide Twitter strategy

All attendees receive an attendance certificate, a digital copy of course material and four weeks post course support online.

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The Twitter for Business training course typically attracts marketing or brand managers, customer service managers and community managers from SME's to organisations within the public sector, third sector and private sector.

No prior knowledge of using Twitter is required. Delegates are asked to bring a WiFi enabled laptop.

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The Twitter for Business course is led by Matt Alder who has spent the last 14 years working in the online space specialising in brand strategy for numerous clients across both the private and public sectors. Matt is passionate about innovation and has a strong interest in how the digital revolution is changing the way companies communicate. He is an enthusiastic social media experimenter and an avid Twitter user.

See more details on Matt Alder »

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The course was extremely well tailored to our needs and Matt is clearly very knowledgeable!

I would recommend this course for anyone that would like to extend their knowledge on Twitter within a business. It was a very useful course and many of the delegates learnt many new ideas, that we can use within our organisation.

The Twitter for Business course was the perfect introduction for our company into the often intimidating world of brand Twitter accounts! I now feel we have the tools and knowledge needed to grow our social presence and start to develop brand advocacy on Twitter. Thank you!

The Twitter for Business course was thorough, well-organised and inspiring. It has introduced me to some very valuable tools that will change the way I "tweet" for the better!

This course was brilliant for widening my knowledge in Twitter and giving me more confidence in using it the right way. Matt was fab and covered everything I needed, the venue, people and lunch was nice too!

An informative and fun one-day course that unlocks the secrets to successful tweeting!

The Twitter course was great for me as a complete beginner. The day after the course, I am now tweeting from two accounts!

I enjoyed this course and learnt more than I thought I would!

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